Frequently Asked Questions
常见问题

We work directly with a network of production partners and selected in-house services to offer competitive print prices. Product availability, materials, and prices may change with production conditions.

我们直接与多家生产合作伙伴合作，并提供部分自产服务，以取得更具竞争力的印刷价格。产品供应、材料及价格可能随生产情况调整。

Moe Print provides printing only. Customers must submit complete, ready-to-print artwork. The Design Service Directory lists independent designers whom you may contact directly; their quotations, payment, revisions, delivery, and disputes are separate from Moe Print.

Moe Print 仅提供印刷服务，客户必须提交已完成并可直接印刷的设计文件。设计服务名录列出可直接联系的独立设计师；其报价、付款、修改、交付及争议均与 Moe Print 分开处理。

After receiving our invoice, payment can be made by instant online bank transfer or DuitNow QR. Please send the payment receipt as proof of payment.

收到发票后，可通过网上银行即时转账或 DuitNow QR 付款。付款后请提供收据作为凭证。

No. Full payment is required before we process the order.

不可以。订单开始处理前必须全额付款。

Any verified overpayment will be recorded as credit for your next order. It will not be refunded in cash or by bank transfer. Refund requests are not accepted after payment has been received, except where required by applicable law.

经确认的多付金额将记录为下次订单的余额，不以现金或银行转账方式退还。收到款项后不接受退款要求，适用法律另有规定的情况除外。

Normally, no cancellation, refund, exchange, or artwork change is allowed after payment or file submission. Please check all details before confirming.

一般情况下，付款或提交文件后不可取消、退款、换货或更改设计。确认前请仔细检查所有资料。

A cancellation may be considered only when the file does not meet production requirements and cannot be corrected, the order has not started processing, or the ordered item is out of stock. Where applicable, the paid amount will normally remain as credit for a future order.

仅在文件不符合生产要求且无法重新提交、订单尚未开始处理，或产品缺货时，才可能考虑取消。适用时，已付款项通常保留为下次订单余额。

Returns are accepted only when we supplied the wrong product due to our mistake. We will arrange an exchange or another appropriate solution; cash refunds are not provided.

只有因我们出错而交付错误产品时才接受退货。我们将安排换货或提供适当解决方案，不提供现金退款。

Returns are not accepted for minor print marks such as lines, colour drops, dirt, or ink stains; normal variation in manual finishing such as cutting, joining, or gluing; or delivery damage after the order was appropriately packed.

轻微印刷痕迹（如线条、掉色点、灰尘或墨渍）、手工后加工的合理差异（如裁切、拼接或粘合），以及已妥善包装后发生的运输损坏，均不接受退货。

Requirements differ by product. Select the product in MoeSpace and follow its Artwork Guide and File Checker. Where a checker accepts PDF only, use the File Resizer first if your artwork is JPG or PNG. Die-cut products may require an Illustrator file with a separate cut-line layer.

不同产品的要求不同。请在萌创空间选择产品，并按照该产品的设计文件指南及文件检查工具操作。如检查工具仅接受 PDF，而您的设计是 JPG 或 PNG，请先使用文件尺寸调整器。异形模切产品可能需要包含独立刀模线图层的 Illustrator 文件。

Screen previews are not a colour guarantee. Results vary with monitors, materials, machines, ICC profiles, lighting, and RGB-to-CMYK conversion. Some colours are especially sensitive and may show substantial differences. Colour difference alone is not grounds for rejection, refund, or reprint.

屏幕预览不代表颜色保证。显示器、材料、机器、ICC 配置、灯光及 RGB 转 CMYK 都会影响结果，部分敏感颜色可能出现明显差异。仅因颜色差异不能作为拒收、退款或重印的理由。

We do not guarantee colour accuracy or provide artwork colour proofing. A paid A3 test sheet may be arranged only for suitable Booth Essential paper products, subject to confirmation. Test prints are not available for large-format products.

我们不保证颜色准确，也不提供设计文件颜色校样。经确认后，仅适合的 Booth Essential 纸类产品可安排付费 A3 试印；大型展示产品不提供试印。

No. MoeSpace performs limited automatic technical checks and cannot verify every design or production issue. A green result means the listed checks passed. A yellow result may proceed for Moe Print to confirm the noted item, but neither result is a full artwork approval or colour proof.

不可以。萌创空间只进行有限的自动技术检查，无法确认所有设计或生产问题。绿色结果表示所列项目已通过；黄色结果可继续提交，由 Moe Print 确认提醒项目，但两者都不代表完整校稿或颜色校样。

Check the final size, bleed, safe area, page order, orientation, spelling, content, image quality, resolution, outlined fonts, embedded files, overprint, finishing artwork, and the final files uploaded for ordering. Moe Print may perform limited production checks, but you remain responsible for the artwork content.

请自行检查最终尺寸、出血、安全范围、页序、方向、文字、内容、图片质量、分辨率、字体转曲、文件嵌入、叠印、后加工设计及下单时上传的最终文件。Moe Print 可能进行有限的生产检查，但设计内容仍由客户负责。

Use the File Checker where available, add one or more products in Place Order, upload the final files to Google Drive, WeTransfer, Smash, or another accessible link, complete the delivery and contact details, copy the prepared message, and send it through Facebook or Instagram. Online submission and automatic WhatsApp updates are still in development. Sending the message is an order request, not a confirmed print order.

如产品提供文件检查器，请先完成检查，再于“下单”加入一个或多个产品。将最终文件上传至 Google Drive、WeTransfer、Smash 或其他可访问链接，填写配送及联络资料，复制准备好的讯息，并通过 Facebook 或 Instagram 发送。线上提交及自动 WhatsApp 进度更新功能仍在开发中。发送讯息仅代表提交订单申请，并不表示印刷订单已确认。

Production begins only after the quotation is confirmed, an invoice is issued, full payment is received, and the required files are accepted. Production times shown in MoeSpace are estimates and may change with file correction, stock, finishing, factory schedules, or the production queue.

只有在确认报价、开出发票、收到全额付款及所需文件获接受后才开始生产。萌创空间所显示的制作时间仅为预计时间，可能因文件修改、库存、后加工、工厂排期或生产队列而调整。

MoeSpace shows current final customer prices where available. “Pending” items require a quotation, and products marked “On hold” cannot be ordered until reopened. Regional prices include delivery only when the selected price card clearly says so. Other delivery charges are quoted according to the parcel and destination; courier timing is outside Moe Print's control.

萌创空间会在可用时显示当前客户最终价格；标示“待定”的项目需另行报价，标示“暂停”的产品在恢复前无法下单。只有价格卡明确注明时，地区价格才包含配送；其他配送费用将按包裹及目的地报价，快递时效不受 Moe Print 控制。

File checking and resizing run in your browser. MoeSpace does not intentionally upload or store those artwork files. When you place an order, you choose to upload the final files to your own third-party file link. Anonymous technical error reports may include the browser, page, product, page count, time, and error message, but not artwork contents, customer names, or contact details.

文件检查及尺寸调整在您的浏览器内进行，萌创空间不会主动上传或储存这些设计文件。下单时，您会自行选择将最终文件上传至第三方文件链接。匿名技术错误报告可能包含浏览器、页面、产品、页数、时间及错误讯息，但不会包含设计内容、客户姓名或联络资料。

Moe Print operates part-time. Messages are checked daily after work, but replies may not be immediate. Complete order details, accessible file links, and a passed File Checker result where available help us review faster.

Moe Print 为兼职经营，每天下班后会查看讯息，但无法保证即时回复。请提供完整订单资料及可访问的文件链接；如产品提供文件检查器，请先完成检查，以加快审核。

Yes. The order builder supports up to 10 products. A temporary draft may remain in the same browser session for up to four hours. It is not a submitted order and should not be treated as permanent storage; send the prepared message through Facebook or Instagram to submit the request.

可以。订单工具最多可加入 10 个产品。临时草稿可在同一个浏览器工作阶段保留最多四小时，但它并非已提交订单，也不是永久储存。请通过 Facebook 或 Instagram 发送准备好的讯息，才算提交订单申请。